The term REALTOR® has come to connote competency, fairness and high integrity resulting from adherence to the National Association of REALTORS® Code of Ethics (pdf). The Code sets forth standards of conduct and professional integrity that are the hallmark of the Illinois Association of REALTORS® and what sets apart REALTORS® from other real estate professionals.
The Code of Ethics imposes duties above and beyond those imposed by law or regulation and applies only to real estate professionals who choose to become REALTORS®. Members of the National Association of REALTORS® and IAR must successfully complete a 2.5-hour course in ethics, an element of NAR's Code of Ethics. The policy requires that REALTORS® take ethics training within given four-year cycles and continue to update their education in successive four-year periods thereafter.
If a REALTOR® is found in violation of the Code they are subject to discipline. Many difficulties result in miscommunication and can be resolved through speaking directly with the REALTOR® or with a principal broker (managing broker/owner) in the firm. If you are still not satisfied, you may want to contact the local association of REALTORS® in your area to have an informal dispute process scheduled to resolve the issue or you may want to consider filing an ethics complaint.
If you believe the individual with whom you are working has violated the License Law, contact the Illinois Department of Financial and Professional Regulation (IDFPR) enforcement personnel at 312/793.8704 to file a written complaint or download the IDFPR Consumer Services Inquiry Form.
To determine if someone has a current real estate license in Illinois, you should visit the IDFPR Web site or contact them at 217/785-9300.