Illinois REALTORS® Legal Hotline

Legal guidance is a phone call or email away

You must be an Illinois REALTORS® Designated REALTOR® or a pre-approved member to use the Illinois REALTORS® Legal Hotline service.

  • By phone: (800) 952-0578 or (217) 529-2600
  • By email:  burbance@iar.org
  • Hours: 9 a.m. to 4 p.m. Monday through Friday

Illinois REALTORS®' Legal Hotline is a valuable resource to members whose questions or issues are related to licensing, agency, brokerage agreements, or the NAR Code of Ethics. 

  • For any Illinois REALTORS®' member, the hotline can provide guideance related to the state’s licensing act, ethical questions, standards of practice, and broker or agent agreements.
  • For managing brokers who are Illinois REALTORS® members, the hotline also serves as a resource for those questions or issues which typically arise out of, or are related to, the agreement to sell or purchase real estate. 

In addition to the various contracts and rules governing real estate transactions, members must also always be aware of their professional obligations as licensees and as REALTORS®.


Legal Hotline attorney Betsy Urbance has served the association's members for more than 20 years as legal hotline attorney. Urbance is a graduate of Western Illinois University and received her law degree from the University of Missouri School of Law. She is licensed in both Illinois and Missouri.